How to Monitor Field Staff and Mobile Workers
Anyone managing a team knows it comes with its challenges. Throw into the mix that the team is based out-of-office and it becomes an even steeper hill to climb.
How do you know field staff have turned up to work on time?
Are they at the right place?
How long did they stay there for?
Have jobs been completed on a wrong day?
If it were an office environment, you would be able to answer these questions instantly without even speaking to your team.
Why Oversee Field Teams?The answer to this question may seem obvious to some, but the importance of managing field teams and having a system in place to do so is often overlooked.
Proactively monitoring field teams is not necessarily to check on the activities that are being carried out correctly, but to be aware of when things have not gone to plan, so you can find out why and fix it.
Maybe the field staff accidentally went to the wrong place, were running late, or unable to turn up.
How to MonitorYou could check-in with your team using a messaging app or by calling them, however, it is best to avoid this as not only will it take you a long time, it is unreliable and can distract field staff from their work.
The most efficient way to oversee teams is to use field management software.
TeamHaven is a leading field execution software used to manage field teams, brief jobs, collect information and create reports.
Included for free in TeamHaven, Project Managers can customise a list of KPIs field staff are expected to meet. Check how your team are doing via an online report or be notified of any issues via email.
This allows you to proactively manage and monitor at ease large groups of full-time and part-time staff all in one place, without the need to keep checking in on your staff.
If you are an agency, it can also give you a competitive edge as you are able to guarantee and show your clients how professional your field staff are, as well as that there are both quality control and assurance systems in place.
See how TeamHaven can help manage your team with a free 30-day trial today.
If you are an existing customer, please see our user manual for more information on proactively managing and overseeing field teams.
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